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Refund policy

FOR BAGS

  • ALL BAGS ARE FINAL SALE ITEMS. NO RETURNS, CANCELLATIONS, OR EXCHANGES WILL BE ACCEPTED.
  • PRE-ORDER PRODUCTS CANNOT BE RETURNED.

SALE ITEMS

  • ANY DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS, CANCELLATIONS, OR EXCHANGES WILL BE ACCEPTED.

FOR EVERYTHING ELSE

  • Returns must be initiated within 14 DAYS of the original order’s arrival. 
  • Merchandise must be in unused condition with all labels attached to the product and original packaging intact.
  • Returning multiple products or orders will result in a longer processing time while we check each product.
  • Customers returning products internationally must pay all associated duties and taxes for the shipment, or TELFAR will not be able to accept the return.
  • We do not accept returns on Jewelry, unless in unopened condition. 
  • All sale items are final.
  • Customer is responsible for return shipping costs + fees.
  • USA: A return label will be provided and return costs will be deducted from your refund amount.
  • INTERNATIONAL: You are responsible for purchasing your own shipping label plus all applicable duties and taxes.
  • Please note that all shipping costs are non-refundable.

Start your return